Q:
Where are you located?
A:Celene’s is located 7-10 minutes from Downtown Cleveland
Q:What are your hours of operation?
A:Celene’s is open 7 days week via online, email, phone.
Q:Can I stop by and sample your cakes, cupcakes etc.?
A:Celene's is an online business. We offer face to face appointments for
our wedding cake customers. We have created many Exquisite. Delicious
Celene's creations working with our customers via email and phone order.
Q:What are your payment policies for non-wedding cakes?
A:All orders must be paid for at the time the order is placed.
We accept debit/credit cards with Mastercard, Visa, or Discover logos.
Q:Do you require a deposit for wedding cakes?
A:Yes a deposit is required at the time your wedding cake is booked.
Minimum deposit is $100. Balance for cake is due 2 weeks prior to
wedding date.
Q:Do you charge a fee for a wedding cake tasting appointment?
A:No. At this time we do not charge a fee. Keep in mind that when you setup an appointment we bake specific for your appointment. If you need to cancel as much advance notice as possible is greatly appreciated.
Q:Do you deliver and what is your fee?
A:We deliver wedding cakes or cakes that are tiered. All other cakes will need to be picked up by the customer. If for some reason you need Celene’s to deliver your cake there will be a delivery fee of $20 which will be added to your total cost.
Q:How far in advance should I order my cake?
A:Celene’s is an on demand specialty bakery which means we don’t bake your cake more than 24 hours in advance of your event. The sooner you order the better off. If you are ordering a wedding cake it is best to book your date early as prime wedding season dates go fast. Be sure to view our “Open Wedding Dates” link to see a listing of open dates. This document is updated frequently. Celene’s only books 4 weddings per weekend day including Friday and Sunday.
If you have other questions that have not been addressed within this area please feel free to email your questions to lydia@celenescuisine.com.
